FAQ

Orders & Shopping

Q1. How do I place an order on Namostey?

Browse our collections, choose your size, and checkout using our secure payment system. You’ll receive an order confirmation right away.

Q2. Do I need an account to shop?

No — but creating one helps you track orders, save favorites, and unlock member-only perks.

Q3. How do I choose the right size?

We provide a detailed size chart on every product page. Still unsure? Contact us and we’ll guide you personally.

Shipping & Delivery

Q4. Where do you ship?

We currently ship across India and are preparing for international fulfillment soon.

Q5. How long will delivery take?

Processing: 2–4 business days.

Delivery: 7–10 business days depending on your location.

Q6. Can I track my order?

Yes! Tracking details will be shared via email/SMS once your order ships.

Returns & Exchanges

Q7. What is your return policy?

We offer 7-day hassle-free exchanges for unworn, unwashed products with original tags.

Q8. How do I request an exchange?

Email us at support@namostey.com with your order ID, and we’ll take care of it.

Q9. Do you offer refunds?

At the moment, we offer exchanges or store credits instead of direct refunds.